Cancellation and refund policies

 

Acceptance of the reservation once formalized implies the CLIENT's agreement to this CANCELLATION POLICY established by JULIOKINSCUBA.

JULIOKINSCUBA has organized and prepared daily personal and material logistics to guarantee the service offered, therefore cancellation by the client has minimal costs.

In the event that the CLIENT does not ultimately carry out an activity booked with JULIOKINSCUBA, the following will apply:

1. NO CHARGE WILL BE GENERATED to the CLIENT in the event that the cancellation of the scheduled activity is carried out by JULIOKINSCUBA, regardless of the reason for it.

2. In the event that the CLIENT cancels the scheduled activity, regardless of the reason, the following will apply:

• NO CHARGE WILL BE GENERATED to the CLIENT provided that the CLIENT effectively informs JULIOKINSCUBA of their intention to cancel the scheduled activity AT LEAST 24 HOURS IN ADVANCE of the date on which the activity was scheduled to take place.

1.  The CLIENT will be charged 100% OF THE TOTAL AMOUNT of the scheduled activity when there is no evidence of communication by the CLIENT to JULIOKINSCUBA of their intention to cancel said activity, or if such communication by the CLIENT occurs LESS THAN THE MINIMUM 24 HOURS IN ADVANCE established in the previous section.

2.  For reservations of two dives on the same day, if after completing the first dive the diver decides not to complete the second dive reserved, 100% of the reservation amount will be charged, except in cases of health that require medical assistance (YOU MUST PRESENT YOUR MEDICAL RECEIPT).

3. Once the customer boards the boat, no refund will be given if the dive is not carried out due to seasickness, equalization problems, cold problems, lack of skill or problems with the diver's own equipment.

4. In case you feel unwell or experience discomfort during your diving week, you are required to inform JULIOKINCUBA of your absence one day before your planned activity, before 6:00 PM. This is so that JULIOKINCUBA is aware and can consider a 100% refund. If there is no proof of notification to JULIOKINCUBA, you will be responsible for the full cost of your activity. Note: Your case will be reviewed; the refund is not guaranteed until authorized by the relevant department.

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